When it comes to audit management it is possible to integrate graphometric solutions if required.
The application can be installed on an internal server or on a cloud server.
The application is equipped with its own schedule and it can configure an automatic e-mail/SMS notification service, which is activated in case of alerts, provisions, deadlines, anomalies, in order to ensure an effective control of the process, completed by a specific dashboard for the module.
Sinergest consultants are at your disposal, starting from listening to your needs, up to the presentation of a demo offering the solution best suited to your needs.
In order to ensure the best demo design, it is important that from the beginning Sinergest is in a position to understand the specific needs to be met and the ecosystem of product use.
Each of our projects has rapid implementation times, allowing the company to be operational within a few months. During the start-up phase we ask to some of the internal personnel to be available for a few days to be involved in the analysis and configuration of the application.
In any case, Sinergest is able to guarantee a work rate on the basis of the agreed specifications.apire le caratteristiche dell’azienda, i processi oggetto di richiesta, gli obiettivi, le necessità ed eventuali criticità. Il tutto al fine di orientare la scelta sulle soluzioni più idonee a risolvere le problematiche.
Generalmente consigliamo una prima call con il consulente più idoneo al fine di raccogliere le informazioni, illustrare caratteristiche e funzionamento di Sinergest Suite, definire le macro-linee di un eventuale progettot (numero e tipologia di utenti, moduli necessari, software e tecnologie da integrare, eventuali porting dati, modifiche o personalizzazioni) e fornire una stima in termini di tempi e costi.
In caso di progetti complessi, consigliamo ulteriori analisi per una maggiore definizione dei requisiti e un maggior livello di dettaglio del preventivo.
Each computerization project has three cost items:
user platform licenses and management modules (one-off),
start-up services (installation, configuration, training),
annual maintenance fee and customer service.
To provide an estimate we need to understand the number of users to involve and the management modules the company needs to activate. For this reason we recommend a first meeting/demo, also via web, with one of our consultants, in order to better understand the needs and be able to quantify the costs of a potential project.
It is also important to understand if the company is willing to equip itself with a mobile version for the execution of the checklists and the collection of evidence on site, as well as with the simplified lite views, useful for involving the audited subjects when viewing the outcomes and managing any actions taken.
Sinergest supports the customer in all aspects of the activities regarding the stages of analysis, configuration, training and product assistance. The goal is to guarantee our customers a service that achieves levels of excellence and is able to offer complete support in a timely manner.
Sinergest Customer Service manages:
1 – Communications concerning issuance of new releases and patches
2 – Organization and management of informative/training Webinars
3 – Customer Satisfaction Surveys
4 – Receipt of requests for assistance and intervention
5 – Customer support service
The support service is provided by Sinergest through a dedicated staff:
Project Manager, is the first contact person of the company; personally cares for the development of the project, supporting the personnel involved in the project in every phase of software implementation (analysis, configuration and training) and transmits all the specifications of installation, integration, import, port and personalization to the Development Center.
Customer Service, available from Monday to Friday, from 9.00 to 13.00 and from 14.30 to 18.30 at the following addresses: