DS Smith: managing internal processes

In view of our quite complex requirements, such as the integration of a document database with a portal dedicated to doctors, I was pleasantly surprised by the simplicity and efficacy of the proposed workflow solution, by the promptness of the interface, and by rapid implementation times of the project.

Our need was to have a simple and logical instrument that could enable us to manage the evaluation, qualification and monitoring processes to produce and make available a list of qualified suppliers for Coeclerici. We found Sinergest Suite to be a flexible product, that could be adapted to our particular evaluation criteria, but that at the same time was simple and complete.

Thanks to Sinergest’s support and competence, we were able to implement their software for our organization within the scheduled time frame despite the complexity of the project. Sinergest enabled us to make a big qualitative leap in the activities of systems management, guaranteeing our adherence to ISO 9001:2008 and ISO 22716:2007 requirements.

A real “leap” in the pursuit of efficacy and efficiency in the management of our company’s processes and relationships…  

Over many years Sinergest has shown the reliability of its instruments and skills. Any problem has been solved with the support of their consultants without difficulties and for this reason we have always had full trust in them.

… the relationship with Sinergest born many years ago has turned out to be a winning relationship, characterized by a mix of expertise, tools and proactive collaboration, which allowed us to introduce a single integrated system for company processes management…

The choice of Sinergest Suite for an organization such as the University of Pisa, with over 3500 employees, was dictated by the need for a management system to ensure work safety and health (compulsory by law), one that allowed constant control over training distribution and its related updates. The use of the E-learning system enabled us to involve every employee in a general training session of 4 hours, as required by the State-Region agreement, allowing our personnel the flexible use of the training platform (Time management, Stop and Resume, so that they can take the course whenever they want, etc…).

As a result of the continuous growth in our company structure, both in terms of its workforce and improvements and/or expansion in plant, the need for a flexible tool to efficiently manage the requirements of ISO norms and the authoritative and legislative prescriptions became more and more urgent. Following analysis and elaboration by Sinergest consultants, Sinergest Suite proved to be the ideal solution for our company, a flexible and valuable tool that allows operators to handle the company’s data flow in a more rational way. In particular, through its notification system the due date register module has allowed us to ensure that the company conforms to all legislative requirements, with close collaboration among all the involved managers. In this way the Sinergest solution is contributing to our long-term goal of continuous improvement.

The project relating to Research & Development enabled us, through the creation of an “ad hoc” module, to deal with the requirements of information and document sharing among all the functions involved in the various company plants. One of the most greatly appreciated aspects of Sinergest’s solution was the possibility of automatically forwarding alerts and notifications and thus guaranteeing the control of our activities. We have recently introduced some advanced tools for planning the phases of our research projects.