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Lima Corporate: control and custom solutions

Company

Lima Corporate is an Italian-based multinational corporation which has been operating in the sector of orthopaedics and traumatology for 60 years, specializing in substitutive implantable bone articulation prostheses for the knee, shoulder, hip and smaller joints. Lima is proud of its international profile; its corporate structure includes 17 foreign branches and three state-of-the-art production sites in Italy and the Republic of San Marino.

 

Critical issues, problems and objectives

Sinergest was requested to carry out a thorough analysis of the company’s processes and organisational structure and to recommend organisational solutions and process interventions with short start-up times.

Two main areas requiring intervention emerged from our analysis: (i) the optimization of the company’s management system processes in general; and (ii) an issue specific to Lima, which we found to be caught in a limbo between its management software and its certification software, which were being used in tandem in an ad hoc manner, relying on non-structured tools such as Access, Excel, and even text files and paper documents.

 

Step 1- Standard intervention phase

Optimization of the overall management systems, focusing on the areas of Quality, Personnel, and Maintenance. Sinergest introduced corrective and preventive procedures, measures to improve operations, clear profiling of roles and infrastructure, and improvements to implants, machinery and equipment maintenance procedures.

 

Step 2 – Personalized intervention phase. Sinergest provided solutions in the areas of:

Management of projects relating to custom-made products involving external parties such as retailers and orthopaedic surgeons.
Handling customer complaints (by doctors or patients) in which external parties may also be involved, such as insurance brokers.
Management of project changes or adaptations with the creation of ad hoc modules, given the multi-site and multi-lingual nature of the organization.
Solution

Phase 1 was carried out by the development of a package of standard Sinergest Suite modules, adapting certain elements and functions to meet the client’s needs, and fully integrating these modules with the software already in place (Oracle, JD Edwards, and Nicim).

The rapidity with which the Sinergest modules were implemented and their ease of use was noted with positive feedback at every level, from the supervisors responsible for the control and coordination of operations to those involved in production.

A key element in Sinergest’s strategic approach was to collaborate closely with Lima’s IT department, which supervised all the activities and validated the cloud structure designed by Sinergest by leasing ad hoc infrastructures from international Cloud Providers.

The certifications received from Italian and European authorities and from the US FDA confirm the validity of the Sinergest Suite solution.

 

Phase 2 demanded detailed analysis of the three areas in question and the involvement of many outside players, such as business organizations. Given the need to collaborate closely with the client (generally an orthopaedic surgeon) who has requested a special order, Sinergest developed a solution involving partnership with the web company Tonic in order to take advantage of their specialized technical expertise.

Tonic created a web portal and IOS and Android apps to allow doctors to interact with Lima Corporate by exchanging information, documents and data. Sinergest created a module for the desktop management of the internal workflow, thus coordinating the integrated functioning of the two systems during every step of the process from designing the product and conducting feasibility studies to final approval by the doctor and realization of the product in one of Lima’s specialized production facilities.

The final result is a management tool created by Sinergest (integrated with the technical expertise of an outside partner) that is being used by the company with its clients worldwide.

About us

In view of our quite complex requirements, such as the integration of a document database with a portal dedicated to doctors, I was pleasantly surprised by the simplicity and efficacy of the proposed workflow solution, by the promptness of the interface, and by rapid implementation times of the project.

Lima Corporate S.p.a.
Fausto Sbaiz, Hip Project Manager

Our need was to have a simple and logical instrument that could enable us to manage the evaluation, qualification and monitoring processes to produce and make available a list of qualified suppliers for Coeclerici. We found Sinergest Suite to be a flexible product, that could be adapted to our particular evaluation criteria, but that at the same time was simple and complete.

Coeclerici S.p.a.
Fabio Torriani, Head of Management & Procurement Crew

Thanks to Sinergest’s support and competence, we were able to implement their software for our organization within the scheduled time frame despite the complexity of the project. Sinergest enabled us to make a big qualitative leap in the activities of systems management, guaranteeing our adherence to ISO 9001:2008 and ISO 22716:2007 requirements.

Chromavis Fareva S.p.a.
Alessandra Rostiti, Quality Assurance Manager

A real “leap” in the pursuit of efficacy and efficiency in the management of our company’s processes and relationships…  

IAS Register AG
Alessandro Ercoli, Administrative and Sales Marketing Manager

Over many years Sinergest has shown the reliability of its instruments and skills. Any problem has been solved with the support of their consultants without difficulties and for this reason we have always had full trust in them.

Oleificio R.M. S.p.a.
Francesca Rocchi, Management System Director

… the relationship with Sinergest born many years ago has turned out to be a winning relationship, characterized by a mix of expertise, tools and proactive collaboration, which allowed us to introduce a single integrated system for company processes management…

Cromology Italia S.p.a.
Daniele Ciullo Business, Technology Manager

The choice of Sinergest Suite for an organization such as the University of Pisa, with over 3500 employees, was dictated by the need for a management system to ensure work safety and health (compulsory by law), one that allowed constant control over training distribution and its related updates. The use of the E-learning system enabled us to involve every employee in a general training session of 4 hours, as required by the State-Region agreement, allowing our personnel the flexible use of the training platform (Time management, Stop and Resume, so that they can take the course whenever they want, etc…).

Università di Pisa
Elisa Chicca, Safety & Environment Office

As a result of the continuous growth in our company structure, both in terms of its workforce and improvements and/or expansion in plant, the need for a flexible tool to efficiently manage the requirements of ISO norms and the authoritative and legislative prescriptions became more and more urgent. Following analysis and elaboration by Sinergest consultants, Sinergest Suite proved to be the ideal solution for our company, a flexible and valuable tool that allows operators to handle the company’s data flow in a more rational way. In particular, through its notification system the due date register module has allowed us to ensure that the company conforms to all legislative requirements, with close collaboration among all the involved managers. In this way the Sinergest solution is contributing to our long-term goal of continuous improvement.

Waste Recycling
HERA Group
Elena Lapucci, Quality, Environment and Safety Management Systems Manager

The project relating to Research & Development enabled us, through the creation of an “ad hoc” module, to deal with the requirements of information and document sharing among all the functions involved in the various company plants. One of the most greatly appreciated aspects of Sinergest’s solution was the possibility of automatically forwarding alerts and notifications and thus guaranteeing the control of our activities. We have recently introduced some advanced tools for planning the phases of our research projects.  

Gruppo DESA
Lucia Pozzi, R&D Director
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