Lima Corporate: control and custom solutions
Lima Corporate is an Italian-based multinational corporation which has been operating in the sector of orthopaedics and traumatology for 60 years, specializing in substitutive implantable bone articulation prostheses for the knee, shoulder, hip and smaller joints. Lima is proud of its international profile; its corporate structure includes 17 foreign branches and three state-of-the-art production sites in Italy and the Republic of San Marino.
Critical issues, problems and objectives
Sinergest was requested to carry out a thorough analysis of the company’s processes and organisational structure and to recommend organisational solutions and process interventions with short start-up times.
Two main areas requiring intervention emerged from our analysis: (i) the optimization of the company’s management system processes in general; and (ii) an issue specific to Lima, which we found to be caught in a limbo between its management software and its certification software, which were being used in tandem in an ad hoc manner, relying on non-structured tools such as Access, Excel, and even text files and paper documents.
Step 1- Standard intervention phase
Optimization of the overall management systems, focusing on the areas of Quality, Personnel, and Maintenance. Sinergest introduced corrective and preventive procedures, measures to improve operations, clear profiling of roles and infrastructure, and improvements to implants, machinery and equipment maintenance procedures.
Step 2 – Personalized intervention phase. Sinergest provided solutions in the areas of:
Management of projects relating to custom-made products involving external parties such as retailers and orthopaedic surgeons.
Handling customer complaints (by doctors or patients) in which external parties may also be involved, such as insurance brokers.
Management of project changes or adaptations with the creation of ad hoc modules, given the multi-site and multi-lingual nature of the organization.
Phase 1 was carried out by the development of a package of standard Sinergest Suite modules, adapting certain elements and functions to meet the client’s needs, and fully integrating these modules with the software already in place (Oracle, JD Edwards, and Nicim).
The rapidity with which the Sinergest modules were implemented and their ease of use was noted with positive feedback at every level, from the supervisors responsible for the control and coordination of operations to those involved in production.
A key element in Sinergest’s strategic approach was to collaborate closely with Lima’s IT department, which supervised all the activities and validated the cloud structure designed by Sinergest by leasing ad hoc infrastructures from international Cloud Providers.
The certifications received from Italian and European authorities and from the US FDA confirm the validity of the Sinergest Suite solution.
Phase 2 demanded detailed analysis of the three areas in question and the involvement of many outside players, such as business organizations. Given the need to collaborate closely with the client (generally an orthopaedic surgeon) who has requested a special order, Sinergest developed a solution involving partnership with the web company Tonic in order to take advantage of their specialized technical expertise.
Tonic created a web portal and IOS and Android apps to allow doctors to interact with Lima Corporate by exchanging information, documents and data. Sinergest created a module for the desktop management of the internal workflow, thus coordinating the integrated functioning of the two systems during every step of the process from designing the product and conducting feasibility studies to final approval by the doctor and realization of the product in one of Lima’s specialized production facilities.
The final result is a management tool created by Sinergest (integrated with the technical expertise of an outside partner) that is being used by the company with its clients worldwide.