Sinergest Suite – Complaint Management Software is the software dedicated to both complaint and anomalies collection and treatment. The instrument allows for an organized management and a centralized control over the process related to complaint management, introducing a new operative standard and optimizing management times and modalities. The web-based technology on which the software is developed allows also both internal and external accessibility to the instrument.
The system allows the scheduling of specific activities for complaints management, which activate a due register featured with a notification service (e-mail or SMS), configured on the necessities. The module also allows to directly connect to Non- Conformity or Corrective Action management.
Data and information related to complaints management traceability makes periodical statistics elaborations possible, useful to face eventual problems and allow for services/products offered to the market continuous improvements.